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TERMS & CONDITIONS
According to Art. 13 of the Legislative decree of June 30th of D. Lgs. 196/2013, we inform you that: 1-Source of data: your personal data, that is the data of you society or your institution, as well as data of any third party to whom your purchased products are delivered, have been provided by you through your purchase orders or requests, or they have been collected by third parties, such as authorities managing a public utility or address service providers. 2-Purpose of data handling: the above data are collected, recorded, arranged, stored and used for activities aimed at the drafting of the supply contract with you in person or in negotiation process, including the activities arranged by us for the stipulation of the contract, the acquisition, management and delivery of an order, the formalization, the management and tight control of relationship with our customers, the complying with the formalities and administrative, legal and fiscal obligations regarding your purchases.
More specifically, the above data will be processed by SIMBA PAPER DESIGN SRL to:
- Acquire data and prior information (preparation and communication of bids, preparation of documents with third parties, verification of solvency)
- manage the normal contractual relationship to supply goods to you or your company or organization
- Manage and control risks, prevent possible fraud, bankruptcy or defaults
- To perform the operations necessary to manage payments and receipts
- Prevent and handle possible litigation, check the specific authorizations and registrations, and take legal action if necessary
- Management of accounting, administration and financial flows
- Manage the fulfillment of administrative, accounting, civil and tax duties
- send technical documentation, information, and updates on our services
- Implementing customer satisfaction by sending questionnaires and evaluation forms.
Also, with your consent, your data will be used to send advertising, promotions, special offers, gifts and services.
1- Data handling modalities: the handling of the data will be carried out on paper or with technology instruments memorized on electronic storage devices located both in Italy or abroad, under the direction and responsibility of the owner and data controller.
2-Removal of sensitive data: none of your data in our possession is attributable to the definitions of “sensitive data” and “judicial data” referred to in subparagraphs d) and e) of the Article 4. If this kind of data are transmitted to us, we will delete them immediately, without your written and explicit consent.
3- Nature: the diffusion of some data needed for the management of the contractual relationship can be considered optional, while the provision of data required to discharge the administrative, legal or tax relating your purchases is mandatory. Therefore, any refusal to data diffusion will prevent the delivery of your orders.
4- Transmission and dissemination of data: personal data referred to in paragraph 1 will not be disclosed to anyone unknown, by any possible form, including their provision or simple consultation. It may, however, be communicated to our employees, collaborators in the company and our consultants. It may also be disclosed to persons legitimate to access your data for reasons of laws, regulations, community norms and to the extent strictly necessary in subjects that, again for purposes related to the execution of the contract with you in being or for the establishment of new contractual relationships, should provide us goods and / or perform services on our behalf. In particular, your personal data will be disclosed to:
-SIMBA PAPER DESIGN SRL, that manages the administration, the accounting, the marketing and the informative system.
-The company providing the web marketing services
-The company that manages the information systems
The complete list of the categories of persons to whom the data may be disclosed is available at the Head office.
1. Subjects that can handle your personal data: our employees and collaborators have been appointed as data processors on the basis of their roles and job-specific tasks. Therefore they have the right to know and handle your personal data within the limits of their respective competences and in accordance with the instructions given by the “Owner of personal data”.
2. Transfer abroad: your personal data are liable to be transferred to European countries or to third countries for the purposes set forth above.
3. Duration of the handling procedure: your personal data (and the data of the possible addresses of your purchased products), will be stored and processed for the time strictly necessary to achieve the purposes for which they have been collected.
4. Rights of the interested party: according to art. 7 of Legislative Decree 196 dated 30 June 2013, the subjects to which the personal data refer have the right at any time to ask for their methods of handling, to obtain the deletion, the rectification, the modification, the updating and the integration, or to oppose for reasons connected with the handling of personal data by writing to the following address: SIMBA PAPER DESIGN SRL, located in Via Piave 1/96 – 37050 Angiari (VR) Italy.
1. You have the right to obtain confirmation of the existence or absence of personal data concerning yourself, even if not yet recorded, and their communication in intelligible form.
2. You have the right to obtain the indication:
a) the origin of personal data;
b) the purposes and methods of processing;
c) the logic applied in case of processing by the support of electronic tools;
d) the holder’s data and those ones of the manager and representative appointed pursuant to Article 5, paragraph 2;
e) the subjects or categories of subjects to whom the personal data may be communicated or who can get to know them as representative appointed in the State, managers or agents.
3. You have the right to obtain:
a) updating, modification or, when interested, integration of data;
b) anonymous cancellation, transformation or blocking of unlawfully processed data, including data which need not be kept for the purposes for which the data were collected or subsequently processed;
c) certification that the operations in letters a) and b) have been notified, as also related to their contents, to those whose data was communicated or disseminated, unless this requirement results impossible or involves the use of means that are clearly disproportionate in comparison with the protected right.
4. The interested party has the right to object, totally or partially:
a) for lawful reasons to the processing of personal data concerning the holder, as well as relevant to the purpose of the collection;
b) the processing of personal data concerning the holder for the purpose of sending advertising materials or selling directly or for purposes of market research or commercial communication.
Terms and conditions of sale
All the orders and payments are subject to SIMBA PAPER DESIGN SRL approval, and the contract between SIMBA PAPER DESIGN SRL and the customer shall be concluded with the acceptance of the order by SIMBA PAPER DESIGN SRL, that reserves the right, in its sole discretion, to accept the purchase order. The acceptance is automatic, unless otherwise communicated to the customer within the next 48 hours. By placing an order following the provided method, the Costumer declares to have read all the information provided during the purchase process and to accept the general Terms and Conditions of purchase, assistance and payment. The customer is not entitled to any damages or compensation, nor any contract or tort liability for any direct or indirect damage to persons and/or property, caused by the refusal, even partial, of an order.
All prices are expressed in Euro. Prices may change without notice, but the orders already processed are unaffected by changes. INVOICES AND PAYMENTS The invoice will be issued by SIMBA PAPER DESIGN SRL and the payment of items should be done in Euro either by a bank transfer in advance or by a credit card or through your PayPal account.
SIMBA PAPER DESIGN SRL reserves the right to change technical specifications of a product without notice, while respecting the safety regulations in force. SIMBA PAPER DESIGN SRL may exceptionally provide, in case of unavailability of an ordered item, its replacement with another product with the same features or with identical or higher quality characteristics.
In any event of force majeure or unforeseeable circumstances, we are not responsible for any delay or failure to deliver, and we may terminate or suspend the whole contract or a part of it, or postpone the execution.
SHIPPING & DELIVERY
SIMBA PAPER DESIGN SRL shall reserve the right to ship the items through partial deliveries, it being understood that there will be just one charge on shipping costs. Any remaining items will be shipped freight prepaid. Your shipping country makes a difference in delivery time. The estimated delivery time to North or Central Italy is within 24/48 hours, the estimated delivery to South of Italy, islands and less accessible places is within 48/72 hours. Delivery times will be respected unless force majeure, fortuitous events, vacations and holidays, unreachable shipping destination and outstanding purchase order. The shipping costs are automatically calculated while your order is being processed, according to the volume or quantity of the items ordered. You can also customize your own delivery by agreeing with the firm for a shipping extra contribution. Packaging is free.
WARRANTY, ASSISTANCE, MONEY BACK GUARANTEE
Upon delivery of the goods, the customer must check, in the presence of the carrier, the integrity and the number of packages, and, in case of discrepancies with the quantitative or if the packages are damage, he has to point them out by filling the accompanying document (DDT) that will remain with the carrier. After that, the client must contact the firm’s Customer Service to signal the problem. Any objection or protest about compliance, quality and quantity of the product must be submitted in writing to the Customer Service, via fax or email, within 8 business days after delivery. All the items delivered are original, absolutely new and authentic, delivered in their box with warranty and original documents. If you’re not satisfied with your purchase, you will have 30 days to request the replacement of the item or the refund. The items must be returned undamaged and complete with all accessories in their original packaging and with adequate external wrapping, otherwise they will be rejected and returned to the sender but the COD service fee. The items are all subject to this procedure, except for the customizable products for which, after the draft approval, the Money Back Guarantee service decays. All returns must be authorized in advance by SIMBA PAPER DESIGN SRL by contacting the Customer Service. SIMBA PAPER DESIGN SRL will collect the returned goods with its logistics service and for free. SIMBA PAPER DESIGN SRL reserves the right to request the copies of shipping documents to the customer. If the customer complains that the delivered goods are defective, SIMBA PAPER DESIGN SRL has the right to choose whether to replace the damaged or defective goods with other non-faulty goods or bear the costs of repair. The right to any form of guarantee decays if the defect or fault of goods is due to misuse, fault or negligence by the customer, or as a consequence of improper storage operations not attributable to SIMBA PAPER DESIGN SRL and/or the use of non-original parts not provided by SIMBA PAPER DESIGN SRL.
Except as provided in the paragraph “Money, Assistance, Money back Guarantee”, a refund is excluded for any damage suffered by the customer or any third party which is different from any other mentioned above. In no case SIMBA PAPER DESIGN SRL will be responsible for any indirect damage (including, without limitation, loss of product, loss of profit or revenue, process interruption, loss of information or economic loss) which may arise from the execution of the contractual obligations.
Any costumer who makes use of products and services offered by SIMBA PAPER DESIGN SRL, must accept that any dispute is settled by the Court of Verona.
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